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Where to start when it all
goes pear-shaped
I'm often asked by readers what they should do with their computer when 'Something goes
wrong', so here's a handy check-list.
- If it's a software problem, read the programme's and Windows' own help files.
- If it's a hardware problem, read the manuals thoroughly, check that all cables and cards
are firmly attached – quite often removing and re-inserting one will cure a problem.
- Try using your bit of hardware on someone else's computer – this is a good way to
diagnose screen problems, for example, by trying your monitor on a friends's PC.
- For software and hardware problems, check the manufacturer's web site and any
appropriate news groups. Microsoft in particular has an extremely comprehensive support
site on the Internet.
- When all else fails, write to Dr Keyboard.
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